About Shipping :
We offer same
day shipping! There are serveral methods of
shipping that we offer at Karaokesky.com
(UPS Ground & UPS 3 Day DO NOT apply for
Hawaii & Alaska)
Rate: 5 to 7 business days. UPS Ground (WEST
COAST): 2 to 3 business days. UPS Ground
(EAST COAST): 4 to 6 business days. UPS 3
DAY: 3 business days. UPS 2ND DAY: 2
business days. UPS NEXT DAY: Next business
days. *Shipping days does NOT count weekends
and holidays *All UPS shippings include
insurance. Insurance for USPS shipping is
available as requested. *Most orders place
before 11:00AM PST (business day ONLY) will
be shipped out the same day. All other
orders require 1 business day to process.
*UPS 2ND DAY AIR for Hawaii & Alaska only,
but not guaranteed.
over $79 are eligible for FREE UPS GROUND
SHIPPING within Continental United States.
International: We do ships anywhere around
the world by UPS, USPS, FedEx, or DHL Please
email us for shipping quote. Copy of your ID
and your credit card is a must, fax or scan
it to us in order to prove you are the
cardholder. We can't guarantee the shipping
date for all International orders due to
Sales Tax and Duty:
The Sales Tax
for California residents will be 8.00%.
Shipping to other states other than
California will NOT be charged sales tax.
us at 1-866-957-5566, then fax over your
reseller permit and we will remove all tax
from your order.
We are not
responsible for any possible sale tax or
duty that you might have to pay. Please
check with your custom office in your
Change of Order / Cancellation:
your order, please contact us by PHONE
BEFORE 11AM PST. We DO NOT cancel orders via
EMAIL OR INSTANT MESSAGING due to the
potential for miscommunication.
request cancel or change to your order if
the order has not already been
charged/shipped. Please call us at
1-866-957-5566 during Karaokesky.com's hours
of operation to request a cancel or change
to your order. Please have your sales order
number ready for better assistance. We
STRONGLY discourage sending cancel or change
order requests via EMAIL & VOICE MAIL
because it is unlikely we will receive the
message in time to make an adjustment due to
the large volume of emails/voicemails we
receive each day.
shipping, even though most of orders after
2PM will be shipped out next business day,
they are still might be shipped out on the
same day. If you want to cancel your order,
please call us immediately at
1-866-957-5566. If orders were shipped,
please follow the return instruction.
Non-Defective Machines, Microphones and
Other Hardware We will gladly issue a refund
within 14 days of your receipt less handling
& shipping fee. Please contact our return
department for RMA#. Customers will bear all
shipping costs for the return of
non-defective hardware. If you received free
shipping on your order, you will be charged
for shipping fee at $7 + $1 per pound. All
non-defective returns will be charged 15%
restocking fee per industry standard. If you
received free shipping, we will assess the
shipping charges additionally.
Defective Hardware. Please examine your
package immediately upon receipt. Please
send back the defected item within 14 days
of receipt, if we determined the problem is
due to manufacturer defect, Karaokesky will
reimburse your shipping cost up to $25.
Please contact our technical/return
department for Return Authorization number
(RAM#) and for technical troubleshooting. We
will reship you a new unit once we receive
your merchandise. Merchandise initially
returned as defective, whose defect cannot
be verified, damaged due to human error, or
intentional destruction will incur a minimum
15% restock charge as well as any related
Exchange - All replacement systems
are shipped via UPS Ground. However,
customers have the option of paying for the
difference of an expedited shipping method.