About Shipping :
We offer same day shipping! There are several
methods of shipping that we offer at Karaokesky.com (UPS Ground & UPS 3 Day DO
NOT apply for Hawaii & Alaska)
USPS Flat Rate: 5 to 7 business days. UPS Ground
(WEST COAST): 2 to 3 business days. UPS Ground (EAST COAST): 4 to 6 business
days. UPS 3 DAY: 3 business days. UPS 2ND DAY: 2 business days. UPS NEXT DAY:
Next business days. *Shipping days does NOT count weekends and holidays *All UPS
shippings include insurance. Insurance for USPS shipping is available as
requested. *Most orders place before 11:00AM PST (business day ONLY) will be
shipped out the same day. All other orders require 1 business day to process.
*UPS 2ND DAY AIR for Hawaii & Alaska only, but not guaranteed.
All orders over $69 are eligible for FREE UPS
GROUND SHIPPING within Continental United States. International: We do ships
anywhere around the world by UPS, USPS, FedEx, or DHL Please email us for
shipping quote. Copy of your ID and your credit card is a must, fax or scan it
to us in order to prove you are the cardholder. We can't guarantee the shipping
date for all International orders due to shipping methods/out-of-country
About Sales Tax and
The Sales Tax for California residents will be
8.00%. Shipping to other states other than California will NOT be charged sales
Please call us at 1-866-957-5566, then fax over your
reseller permit and we will remove all tax from your order.
Canada / Other
We are not responsible for any possible sale tax or
duty that you might have to pay. Please check with your custom office in your
About Change of Order
To CANCEL your order, please contact us by PHONE
BEFORE 11AM PST. We DO NOT cancel orders via EMAIL OR INSTANT MESSAGING due to
the potential for miscommunication.
You may request cancel or change to your order if
the order has not already been charged/shipped. Please call us at 1-866-957-5566
during Karaokesky.com's hours of operation to request a cancel or change to your
order. Please have your sales order number ready for better assistance. We
STRONGLY discourage sending cancel or change order requests via EMAIL & VOICE
MAIL because it is unlikely we will receive the message in time to make an
adjustment due to the large volume of emails/voicemails we receive each day.
For domestic shipping, even though most of orders
after 2PM will be shipped out next business day, they are still might be shipped
out on the same day. If you want to cancel your order, please call us
immediately at 1-866-957-5566. If orders were shipped, please follow the return
About Return Policy
Microphones and Other Hardware We will gladly issue a refund within 14 days of
your receipt less handling & shipping fee. Please contact our return department
for RMA#. Customers will bear all shipping costs for the return of non-defective
hardware. If you received free shipping on your order, you will be charged for
shipping fee at $7 + $1 per pound. All non-defective returns will be charged 15%
restocking fee per industry standard. If you received free shipping, we will
assess the shipping charges additionally.
Hardware. Please examine your
package immediately upon receipt. Please send back the defected item within 14
days of receipt, if we determined the problem is due to manufacturer defect,
Karaokesky will reimburse your shipping cost up to $25. Please contact our
technical/return department for Return Authorization number (RAM#) and for
technical troubleshooting. We will reship you a new unit once we receive your
merchandise. Merchandise initially returned as defective, whose defect cannot be
verified, damaged due to human error, or intentional destruction will incur a
minimum 15% restock charge as well as any related shipping costs.
All replacement systems are shipped via UPS Ground. However, customers have the
option of paying for the difference of an expedited shipping method.