Please
examine your package immediately and
try out their products as soon as it
arrives. If there is a problem,
please contact us at 1-866-957-5566
or email us at
support@karaokesky.com within 14
days of delivery.¡@
Customer
may return the product back to us
for a refund/exchange within 14 days
of receipt. All returns/exchange
products must be all complete and in
original packaging with all
accessories that come with it (such
as cable, remote, manual, etc...).
Customer is responsible for shipping
the merchandise back to us.
¡@
A Valid
RMA# (Return Merchandise
Authorization) is required upon
returning the item and must be
written or type in front of the
box/label. Failure to do so will
delay the process of your
refund/exchange.
¡@
We are
not responsible for any inbound
package that is lost-en-route or
receives damage. We recommend that
you insured your shipping when you
return the package back to us.
¡@
1.
Defective Product
All defective products will be
exchanged with the same model with
14 days of receipt, if we determined
the problem is due to manufacturer
defect, Karaokesky will reimburse
your shipping cost up to $25. Please
contact our technical/return
department for RMA number (RMA#) and
for technical troubleshooting. We
will reship you a new unit once we
receive your merchandise. If you¡¯re
defective products turn out to be
sold out or discontinued, our
customer service will contact you if
there is any upgrade model
available.
¡@
2.
Non-Defective Product
All non-defective products may be
return with a subject to a 15%
restocking fee per industry
standard. We will waive your
restocking fee if you exchange to
other products. However, you will
need to ship the merchandise back to
us at your cost.
¡@
3.
D.O.A (Damage On Arrival) Product
If the package arrives in damage
condition, you need to contact us
immediately at 1-866-576-5566 within
24 hours of receipt. We will file
the damage claim through our
shipping courier. Do not throw the
original/any boxes that come with it
even though it is damage. You might
need to show it to the courier when
they come to pick up your damage
package. We will arrange a pick up
for the damage package and ship the
new one out immediately to you.
¡@
4.
Return for Credit
All return for credit will be issued
once we receive the merchandise
back. It may take us approximately 2
business days to process your
credit. Please note that some
financial institution/credit card
bank may take up to 7 business days
to process your credit and have it
reflect to your next credit card
statement. All sales tax will be
refunded when return for credit.**
shipping and Handling charges are
not Refundable**
¡@
5.
Return for Upgrade
Within 14 days of delivery if you
are not satisfied with the machine
and wish to upgrade, please contact
our sales department. We will apply
the full purchase price of your
original purchase (excluding
shipping and handling cost) toward
the upgrade. The customer is
responsible for all shipping costs
relating to the upgrade. All returns
MUST be in original condition,
subject to approval.
